These are questions we get asked frequently, so we have posted our answers in case you may have the same questions...

Can I place an order if I'm outside the United States?
We can ship anywhere in the world. However due to the unique nature of shipping cost on orders outside of the United States we can not process your order online properly.  In order to give you the best shipment price available, we ask you email your order to info@beertubes.com.  In the email please state your order and complete shipping address with telephone number.  We will then send you an invoice via email with estimated shipping cost.  We apologize for any inconvenience but in order to get you the best shipping quote it is necessary.  International orders usually take 3-10 days for you to receive after payment is processed.

When will my order ship?
Our domestic shipping partner is DHL.  Shipping time can vary depending on several factors including whether the order is in stock, inclimate weather, or holidays.  We make every effort to have everything shipped within 7 days of your order.  If the product is in stock it is usually shipped within 48 hours.   (Note:  we only ship Monday-Friday).  Some products, however, can take an additional 4-10 weeks to ship if they are not in stock. Please feel free to email our customerservice info@beertubes.com if you have any questions.

Due to nature of shipping to Alaska and Hawaii, we will contact you before shipping to go over the various options for shipping.  Since they are outside the contential United States there are several parameters in shipping and can take up to 3-5 weeks to receive depending on nature/cost of how it is shipped.  Unless specified those shipments are done Parcel Post which is the most economical option for you but can take 21-35 days to receive.  If you have an a question, please contact us and we can get back to you in a very timely manner.

For international orders (including Canada and Mexico), please email your order to info@beertubes.com.  Unfortunately our online order system cannot accurately determine international shipping charges.  By emailing your order, we can provide shipping estimates and then you can determine the best option.

Does it keep beverages cold?
Yes. The BeerTube is made out of high-density 3mm poly-carbonate material that naturally insulates the beverage.  Each tube also has a plastic cap to keep the external room temperature from affecting the beverage temperature. Tests have shown that draft beer increases 2 degrees every 23 minutes without the ice sleeve (beer tap temperature averaged 37 degrees from the tap). Cold beer = happy drinkers!  If you need additional cooling (i.e. you are serving the Beer Tubes outdoors or in a warm climate), we do offer the insertable Ice Tube that is filled with ice and dropped into the tube.

What kind of beverages can be stored inside the tubes?
Anything liquid! There is no reason you cannot add ice cubes inside the tube when you use it for pop, juice, margaritas, or even mixed drinks. Frozen drinks will work but they must be mixed very well.

Are they good for parties?
The BeerTube is great for social gatherings. You can use them for meetings, social events, corporate outings, and even birthday parties. Beverages stay colder and you do not have to refill them as fast since they hold more than traditional pitchers.

What about Kids birthday parties?
Kids love using the tubes because they are fun, and most importantly for parents, they are stable.  The tube bases weigh from 5-11 pounds (depending on the design), so they are very stable and stay upright. Kids love that they can serve themselves and parents love that they not only don't have to pour every drink, but also that the kids don't risk spilling the Tube.

What size are these products?
The Tubes (base + tube) are approximately 3.5 feet tall. The bases are approximately 12 inches x 12 inches so they do not take up too much table space. The sports themed designs weigh between 4-9 pounds total without beverage. The "balloons" stand approximately 2 feet tall and weigh 3 pounds without beverage inside.

How many fluid ounces do they hold?
The Tube easily holds 100 ounces and is labeled in 10 oz. increments.  It can hold up to 115 ounces if filled to the very top.  If you use the optional Ice Tube, it will displace approximately 20 ounces.

How do you clean them?
We have a 36-inch cleaning brush that can be purchased to make cleaning the Tubes very easy. The bases can be cleaned with a washcloth and soap/water or household cleaner.

What if it breaks?
We offer a 90-day warranty (replacement) that the product does not have any defects. Each tube design is three separate pieces (base, tube and tap) so that over the course of time if something needs to be replaced (or you want to buy extra) you can do so without having to purchase a complete unit. We do not cover intentional/unintentional damage (i.e. it is thrown to the ground). If your product has an issue we ask that you take a digital photo of the problem and email us at service@beertubes.com. We will be happy to address you individual situation appropriately.

We use your product at our bar in place of pitchers? How do you prevent them from being stolen?
Our products are very high quality and there is always temptation for someone to "borrow" one for their personal use. We suggest that you do the following to protect your investment:

• When a consumer wants to buy a tube (just like buying a pitcher) you ask them to leave a credit card and drivers license that you hold as a deposit till they return it at the end of the night or when they are finished.
• A few places have taken a third step by adding a "waiver" form authorizing you to charge their credit card for whatever amount you deem necessary (i.e. $200) to cover the cost if they do not return it.